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TIA HAMMER

1548 Marshall Street
St. Paul, MN 55104
651-888-9999
tia002@email.com


Objective: To participate in a formal Bank Management Trainee Program


PROFESSIONAL SKILLS
• Strong computer skills, specifically relating to banking software systems
• Excellent customer service and communication skills
• Able to quickly adapt to new situations and systems
• Proficient in Microsoft Word, Excel and PowerPoint


PROFESSIONAL EXPERIENCE
• Wells Fargo Bank, St. Paul, MN 2002 – present
Teller
• Received President’s Award for Outstanding Customer Service
• Processed customer transactions efficiently and effectively
• Assisted with vault operations
• Provided prompt, courteous service to customers
• Served as a mentor to new tellers
• Worked well as a team member and assisted branch manager with special projects

• U.S. Bank, Minneapolis, MN 2001 – 2002
Teller
• Began as part-time teller and hired as a full-time teller within 3 months
• Handled customer transactions in drive-up and lobby facilities
• Supervisors recognized my excellent attention to detail and accuracy

• Various customer service positions held prior to bank experience (retail sales, wait staff, and pizza delivery)


EDUCATION
St. Paul Technical College, St. Paul, MN
Certificate in Banking and Finance

American Institute of Banking
Workshops and seminars including: Principles of Banking, Customer Service, and Consumer Loans




JOSEPH JONES

1220 South 2nd Street
St. Paul, MN 55105
651-333-3333
joseph101@email.com


Objective: Management position with a growing construction company

Summary: Over 20 years of increasing responsibility within the construction industry. Strong management skills, including operations, budgeting, project management, contractor relations, inventory/equipment control and personnel. Noted for my ability to complete contracts on time and within budget.

WORK EXPERIENCE

General Project Manager
Peabody Construction Peoria, IL 1995 - 2004
• Overall management of various commercial projects, ranging in size from $1 – 20 million
• Negotiated contracts with vendors and subcontractors
• Worked with the city regarding permits, inspections, and environmental regulations
• Led a team of 5 - 10 managers to provide an efficient and effective operation
• Provided overall supervision of the construction site and workers
• Kept clients up-to-date on progress and informed them of unexpected major problems
• Commended by the owner for efficient management and quality customer service

Project Manager
Sealy Construction Peoria, IL 1992 – 1995
• One of four project managers to oversee commercial construction projects
• Monitored safety regulations and compliance
• Provided supervision for up to 300 employees. Scheduled workers and subcontractors. Kept schedule moving efficiently so that there was little down time

Additional construction work as a supervisor, foreman and laborer for Sealy 1982 – 1992

EDUCATION

Peoria Technical School Peoria, IL
• Graduate
• Two-year Carpentry Program

Additional training through seminars, in-house programs
• Budgeting
• Supervisory Skills
• Project Management
• Diversity

8000 Wilson Drive, Edina, MN 55430 952-888-9999 Arichards@email.com
Alan Richards
Objective

Summary An Accounts Manager position within the advertising industry
Seasoned sales professional able to work with major accounts. Creative and resourceful in generating ideas and solving problems. Able to build strong customer relationships.
Experience International Sign Supply Denver, CO 2000 - 2004
Regional Sales Manager
• Increased sales from $500,000 to $2,000,000.
• Supervised and trained a sales staff of 3.
• Suggested new products that increased earnings by 23%.
On-Time Signs Colorado Springs, CO 1990 - 2000
Owner
• Founded a local sign company that utilized state-of-the-art computerized sign systems. Introduced an oversized digital printer to the community.
• Created custom signage for ad agencies, local companies and non-profits. Known for reliability, accuracy and quick service.
• Supervised a staff of 5, including designers, sales associates and office manager.
Sun Times Newspaper Ft. Collins, CO 1987 – 1990
Advertising Sales
• Contacted existing and new customers for advertising in a weekly community newspaper.
• Tripled revenues in two years.
• Assisted customers in designing and placing their ads.

Education Colorado State University Ft. Collins, CO
Bachelor of Arts, English and Journalism
• Writer and editor for student newspaper
• Publicity chair for Spring Fest


DIANE SMITH
12345 MAIN STREET • MINNEAPOLIS, MN 55404 612-555-5555 DIANESMITH@EMAIL.COM

OBJECTIVE
Human Resources Development Manager for an educational institution
EXPERIENCE
University of Minnesota Minneapolis, MN 1998 - present Southridge, SC
Manager, Center for Human Resources Development
Supervised a professional staff of 35 and a support staff of 15.
 Designed and implemented a new online system of training opportunities
 Improved customer service approach of the department; customer satisfaction improved 30% in 2 years
 Created a formal Work-Life Initiative for employees
 Provided professional consultation for academic departments
University of St. Thomas St. Paul, MN 1993 - 1998 Southridge, SC
Manager, Training and Development
 Implemented a new training program for staff
 Conducted workshops and orientation programs for new employees
 Marketed training services to department chairs and supervisors
 Received Service Award from the University’s President
Coe College Cedar Rapids, IA 1989 - 1993
Training Specialist
 Researched, designed and implemented new employee orientation program
 Revised and presented numerous workshops to employees
EDUCATION
University of Iowa Iowa City, IA
B.A., Business Administration
 Graduated Summa Cum Laude